Can I make a reservation on the day?
This is only possible if there is a vacant car. Please contact the store directly.
How do I make a reservation?
Reservations can be made online, by calling or visiting a store. Online reservations are available 24 hours a day.
Can I choose between a non-smoking car and a smoking car?
Generally, all vehicles are non-smoking.
Please tell me the procedure for online reservations.
Select the desired rental date, return date, and vehicle type, and enter the required information to confirm your reservation. Once completed, you will receive a confirmation email. If you have made a request, please wait for a response from the store.
Can I specify the vehicle model?
We are sorry, but we cannot accept requests for specific vehicle models.
How do I log in to make online reservations or register as a member?
When you register your email address and password for your first reservation, a member account will be created. After logging in, you can easily make reservations using your registered information.
What should I do if I don't receive a confirmation email after completing my reservation?
Please check your email settings, filtering functions, security software settings, email server capacity, etc. If you still cannot receive the email after checking, please contact the store where you plan to depart.
Can I make a reservation over the phone?
Yes, please contact the store directly during business hours.
What are the hours for telephone reservations?
9:30-18:00.
What information do I need to know when booking over the phone?
Please provide your name, contact information, desired date and time, desired car, desired options, and driver’s license information.
Can I change or cancel my online reservation?
Reservations cannot be changed. If you wish to make a change, please cancel and make a new reservation. Please note that a cancellation fee may be charged depending on the timing of cancellation and the vehicle type.
Can I change a reservation made over the phone?
Yes, please contact the store directly during business hours.
What should I do if I need to make an emergency change to my reservation?
Please contact the store directly during business hours.
Can more than one person drive?
Driving is permitted. All drivers must present their driver’s licenses.
Are there any age restrictions?
There is no age limit. Please note that those under 21 years of age or those who have had a driver’s license for less than three years cannot enroll in the Wide Compensation System.
Can I rent a car if I just got my license?
Yes, but you may be asked to show your beginner’s mark. Please note that those under the age of 21 or those who have had their driver’s license for less than three years cannot join the Wide Compensation System.
What driver's license do I need?
A valid driver’s license in Japan is required.
Do I need a credit card?
To rent a car, you must pay by credit card.
Are there any other documents required?
To verify your identity, we may ask you to provide additional identification such as your My Number card or passport.
What are the optional fees?
Child seats, navigation systems, ETC cards, studless tires, etc. are available for a daily fee.
Please tell me about payment methods.
Only the contract holder’s credit card can be used. Even if you pay online, please bring the credit card used for payment to verify your identity.
When do I pay the fee?
You can make a prepayment when booking online or settle the payment when you pick up the vehicle.
What does the basic insurance cover?
This policy covers bodily injury, property damage, vehicle damage, and personal injury. There is a deductible for each item.
What additional insurance can I take out?
There is a wide-area compensation system (collision exemption compensation system) that can reduce your out-of-pocket expenses. Those under the age of 21 or those who have had a driver’s license for less than three years cannot join the wide-area compensation system.
How do you deal with insurance companies?
We will coordinate with the insurance company and ask you to submit the necessary documents.
Can I pick up my order outside of business hours?
We are unable to respond outside of business hours. Thank you for your understanding.
Is there anything I need to check when returning the item?
Please check that you have enough fuel and that you have not left anything behind.
What happens if I am late for the return?
A late fee will be charged depending on the time exceeded. If you are going to be late, please contact the store where you plan to return the item.
Can I return it at a store other than the one I rented it from?
We apologize for the inconvenience. Please return the item to the store where you picked it up.
Do I need to fill up the fuel tank when returning the car?
Yes, the vehicle will be fully fuelled at the time of departure. Please fill up the tank at the nearest gas station before returning the vehicle.
What happens if I don't return the car with a full tank?
A fuel fee will be charged according to the distance traveled.
Do you have child seats available for rental?
Yes, please let us know when you make your reservation.
Can I use car navigation systems and ETC devices?
Yes. Most vehicles are equipped with ETC as standard. Customers will need to provide their own ETC card.
Do you rent snow tires or ski equipment?
Studless tires and ski carriers are available on some vehicles.
Can I bring pets with me?
We are sorry, but we do not allow pets on board.
Can I extend the usage period?
This may be possible depending on the reservation situation. Please contact the departure store.
How is the extension fee calculated?
The extension fee will be added based on the plan fee you are currently using.
When do cancellation fees start to apply?
It depends on the vehicle model.
Until when can I cancel free of charge?
It depends on the vehicle model.
Who should I contact in case of an accident?
Please contact the store where you depart from. If it is outside of business hours, please contact the road assistance provided at the time of departure.
What actions should I take in the event of an accident?
Please proceed in the following order: ensure safety → administer first aid → report to the police → contact our company.
What should I do if my car breaks down?
Please contact the store where you depart from. If it is outside of business hours, please contact the road assistance provided at the time of departure.
Are there any discounts or promotions?
We are currently offering discounts for online reservations and JAF member discounts. There are also periods when discount campaigns are being held, so please check the website.
Do you have a long-term rental plan?
If you wish to use the service for more than one month, please contact the store directly.
This is my first time running for office, and I don't know how to fill out the public funding forms.
Once we have reviewed the documents you provided at the candidate briefing session, we will explain everything from what documents are required to how to fill them out.
What should I do if I lose sound during an election campaign?
Don’t worry! We always have spare audio equipment on hand, so we can rush to the scene of your event and provide support.
I imagine that campaign cars use a lot of electricity, but will the car battery alone be enough?
Please rest assured that our campaign vehicles are equipped with large batteries if necessary, so they can run without additional charging.
Producing an election car requires meetings with various contractors, and preparation takes too much time, so is there anything that can be done?
No problem! Our company can arrange everything from rental cars to sign production, installation, and sound systems, so you can save time on meetings and it won’t get in the way of your election preparations.
