J Rent-A-Car (hereinafter referred to as "our company") provides services to customers based on the corporate philosophy of "First-Class Service, Fair Dealings, Fellow Ship."
We recognize that the proper handling of customers' personal information in the course of providing these services is an essential responsibility for our company, and have therefore established the following basic policy for protecting personal information.

1. Company name, address, and name of representative

  • J Rent-A-Car Co., Ltd.
  • 2-11-10 Sakuragawa, Naniwa-ku, Osaka City, Osaka Prefecture
  • Representative Director: Kenji Nakano

2. Compliance with Laws and Regulations

When handling our customers' personal information, we will comply with all applicable laws and regulations regarding the protection of personal information, as well as our internal regulations.

3. Purpose of use

The purposes for which our company collects personal information from customers are as follows. If we collect personal information for purposes not specified here, we will clearly state the purpose of use in advance when collecting the personal information.

  • As a licensed car rental business, to carry out the matters required as a condition of the business license, such as preparing a rental certificate when concluding a rental contract.
  • To provide customers with car rentals, auto leasing, and related services.
  • To authenticate and screen customers.
  • To statistically compile and analyze personal information and create statistical data that has been processed into a form that does not identify or specify individuals.
  • As an insurance agency, we have been commissioned by the following insurance companies to carry out insurance solicitation work, and to propose products and services such as non-life insurance from each company, as well as to provide ancillary and related services.

* Regarding insurance, we do business with multiple insurance companies, and we may use the personal information we collect to the extent necessary to propose products and services from those insurance companies. Please refer to the websites of each insurance company for information on their purposes of use.

[Insurance companies that do business with our company]

4. Appropriate Acquisition

We will not obtain your personal information by deception or other illegal means.

5. Joint Use of Personal Information

We will share the following personal information of our customers within the scope specified in "3. Purpose of Use": Name, date of birth, gender, address, telephone number, email address, driver's license number, license acquisition date, customer number, work information (name, affiliation, telephone number, etc.), usage history, and information on insurance you have subscribed to.

Scope of parties who will share the information: Our affiliated companies

6. Provision to Third Parties

(1) We will not provide personal information to third parties without the consent of the individual, except in the following cases:

  • When providing information to a company that has obtained prior consent from the customer.
  • When required by law.
  • When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the customer’s consent.
  • When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer’s consent.
  • When it is necessary to cooperate with a national government agency, local public body, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the customer’s consent may hinder the performance of said duties.

(2) In the following cases, the personal data will not be provided to a third party.

  • When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
  • When personal information is provided in connection with business succession due to a merger or other reason.
  • When providing information to those listed in the scope of joint users in 5.

7. Disclosure and Correction

We strive to manage personal information accurately and up-to-date. Furthermore, in accordance with the Personal Information Protection Act, if a customer requests disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision to a third party, or notification of the purpose of use of personal data held by us, we will respond appropriately in accordance with the Personal Information Protection Law after confirming that the request is made by the customer or a person authorized to act on their behalf, based on the prescribed procedures. Please note that a prescribed fee will be charged for the procedures for disclosure and other matters mentioned above. If you would like to carry out such a procedure, please contact the inquiries desk regarding the handling of personal information as set forth in Section 12.

8. Safety Management Measures

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle, and to ensure its safety.

9. Employee training and supervision

When our employees handle personal information, we provide ongoing employee training and appropriate supervision to ensure the safe management of personal information.

10. Supervision of contractors

When we outsource all or part of the handling of personal information, we will provide necessary and appropriate supervision to the outsourced party to ensure the safe management of the outsourced personal information.

11. Complaints handling

We will respond appropriately and promptly to any complaints regarding the handling of personal information.

12. Contact point for inquiries regarding the handling of personal information

J Rent-A-Car Co., Ltd. TEL: 06-4392-3818
Reception hours: Weekdays (Monday to Friday) 9:00-18:00 (Closed on Saturdays, Sundays, public holidays, and January 1st to 3rd)

13. Changes to the Privacy Policy

Our company may change the contents of this policy as necessary. When we change this policy, we will post a notice on our website to notify you of the change, and the change will take effect from the time it is posted on the website.