F Rent-a-Car Group's response to customer harassment

If customer harassment is confirmed, unfortunately we will not do business with or provide any customer service to you. In severe cases, we will consult with the police, lawyers, or other appropriate authorities and take strict action.

F Rent-A-Car Group's definition of customer harassment

Requests or actions from customers that lack validity in content, or that, even if valid, are implemented in a way that is inappropriate according to social standards and harms the working environment of employees.

  • verbal abuse, violence
  • Threatening, intimidating or coercive behavior
  • Stalking, invasion of privacy, sexual harassment
  • Insults, defamation, and derogatory remarks
  • Requests for excessive service or response according to social standards
  • Unreasonable demands for apology
  • Time and location constraints due to repeated requests
  • Defamation on social media and the internet